Privacy Policy

Last Updated: 9th December 2023

Welcome to Babylon Corporation. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information when you visit our website or engage with our services.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

Information We Collect
Personal Information:

We may collect personal information, such as:

  • Name
  • Email Address
  • Phone Number
  • Company Name
  • Billing Information (if applicable)
Non-Personal Information:

We may also collect non-personal information, such as:

  • Browser Information
  • IP Address
  • Device Information
  • Website Usage Data
How We Use Your Information

We use the collected information for the following purposes:

  • To respond to inquiries and provide customer support.
  • To process transactions and send invoices.
  • To send periodic emails with updates, news, and related information.
  • To improve our website and services.
Data Security

We prioritise the security of your information and have implemented reasonable measures to protect against unauthorised access, alteration, disclosure, or destruction of data.

Third-Party Services

We may use third-party services for various purposes, such as analytics or payment processing. These third parties have their privacy policies, and we recommend reviewing them for more information.

Cookies

Our website may use cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

Your Choices

You have the right to:

  • Access and update your personal information.
  • Opt-out of receiving promotional communications.
  • Request the deletion of your personal information.
Updates to this Privacy Policy

We may update this Privacy Policy periodically. The date of the latest update will be displayed at the top of this page.

RETURNS, EXCHANGES & CANCELLATIONS

Exchanges

If you are not 100% happy with your unused purchase, please return it to us within 14 days of receiving it for an exchange or refund. It must be returned in its original packaging, and will be at your own cost. Once we have received your return, and inspected it, we will refund you or do an exchange depending on your preference.

If you are unhappy with a fresh food product, please take photo of the packaging and share it with us via email. We are happy to assist you with an exchange.

Damaged / Defective Items

It is the policy of Babylon Corporation to ensure that all goods are supplied to our customers in perfect condition and that every precaution is taken to protect the integrity of every product we sell.

If you received your goods in a damaged or broken state, we will collect and exchange the damaged item(s) without charge to you provided you notify us about the damaged item(s) within 14 days of taking the delivery.

Incorrect Items

If we have sent you an incorrect item, please notify us as soon as possible or within 14 days of receiving it. We will collect the incorrect item, and replace it with the correct one. Alternatively, we will collect the incorrect item, and refund you.

Fresh order cancellations and changes

All cancellations or amendments (including the delivery date) on your fresh order needs to be submitted before 14:00 on the day before the scheduled delivery and can be done by emailing us.

Should you cancel or change the delivery date after the 14:00 cut off time, there will be a penalty charge of 50% on all produce in your order.

Courier order cancellations and changes

All cancellations or amendments on your courier orders needs to be submitted before the order has been shipped and can be done by emailing us.

Should you cancel or change the delivery date after the order has been shipped, there will be a penalty charge applicable.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

admin@babyloncorproartion.com